They sell reputation management. Their own reputation is a cautionary tale — annual contracts that don't let go, fees that don't stay quoted, and a support line that goes dark the moment you've paid.
You sign a one-year deal. To leave, you must give notice 90 days before the renewal date — a date nobody reminds you of. Miss it by a day and you're auto-renewed for another full year. That's not fine print. That's the business model.
"Hope you never need to cancel, as this requires a minimum 90 days notice before your renewal date, or the contract renews for another 12-month period."
No reminder before they re-charge you. Customers report being billed thousands for an extra year they never agreed to — then told it's their fault for not reading the calendar.
A plain email won't do. You get funneled into a "high-pressure retention phone call disguised as an account review" — designed to run out your clock, not let you leave.
$299 on the sales page becomes ~$420 in reality — onboarding fees, SMS pass-through charges, and an 8% "innovation fee" at renewal that compounds year over year.
Tenacious before you sign, gone after. Reviewers describe months of unanswered emails — broken only by an account manager who'd rather upsell than fix what's broken.
Features you signed up for — like referrals — get yanked out of your plan and re-sold behind a higher tier. The price goes up; the product you bought goes down.
Bugs, outages, integrations that misfire — one customer collected fewer than 10 reviews in five months while their clients got the same request over and over.
Real quotes, pulled from public reviews on Trustpilot, the BBB, Capterra, G2 and ProductReview. We didn't write these. Their customers did.
"Beware of Birdeye's deceptive renewal policy… their off-boarding process is predatory."
"They will not let you out of your contract. AVOID AT ALL COSTS!!!"
"Without a doubt the worst vendor we've worked with in our 12+ years in business."
"DO NOT SIGN ON WITH BIRDEYE. You will never get out of a contract or talk to a real person after 6 months in."
"The social module feels like they added it to justify the price increase. It works, but barely."
"I received less than 10 reviews through Birdeye in the 5 months I was under contract."
"They force you into a high-pressure retention phone call disguised as an 'account review' to block your exit."
"This company refuses to stop account and continues to take money from my account even after contract has ended."
A company that sells reputation management has racked up 113 BBB complaints in three years — most of them about billing and contracts.
They can't manage their own. Maybe don't hand them yours.
If you're already locked in: put the renewal date and the 90-day deadline in your calendar today. Send cancellation by certified, trackable mail — well in advance. And get every fee in writing before you ever sign the next one.